PRODUCT RELATED
First, you need to measure your dog and get 3 key measurements (Neck/Girth/Back length). Then you can compare it with the size chart we provided in the product description. See this video with instructions on how to measure your dog: https://www.youtube.com/watch?v=1lpnYxr39mQ
BUYING & PAYING
The prices on our website are listed in USD (United States Dollars).
Please confirm that the code is still valid and if there are special requirements for use. If you still experience problems, please contact us through Facebook or support@onetigris.com
Basically it will take up to 7 business days to arrive for customers in the U.S. if you place the order at www.onetigris.com, and between 2 to 3 weeks for the rest of the world depending on the country; unlisted countries in our info page will take longer. Tracking numbers will be provided for most shipments. You can view your tracking number in the shipment notification email OR login to your OneTigris account to see the order info.
Please see our Return Policy.
Though it is unlikely, customs reviews may be performed at random and/or without any warning. Please visit https://www.onetigris.com/terms-conditions for more information.
Here are some of the reasons of an unsuccessful payment:1. Your bank has not yet activated the function of overseas payments for this card.2. Your card or bank has a limit to online payment amounts for this card.3. Your bank has flagged and restricted use of this card.To solve the problem, please try to make the payment again or try with a different card. We also accept payment via Paypal. If the problem persists, contact your bank and clarify with them that this payment was made by you, after which they will provide instructions to help you resolve this issue.
Worry not, PayPal has an option where you can complete payment without having to register/log in.
Please provide your order number and contact us at support@onetigris.com
ORDER COMPLETE
Please check your junk mails as your email account may have directed the order confirmation mail to that folder. If you still don’t see it, please contact us at support@onetigris.com
Please allow 1-2 working day’s time for the order to be processed. If after 2 working days the order status still hasn’t been updated, please contact us at support@onetigris.com
Orders will take approximately 3 working days for processing and dispatch. You will receive an email regarding shipment information when your order has been shipped. To view your tracking number, log in to your OneTigris account or contact us at support@onetigris.com
Please contact us at support@onetigris.com
NON-PURCHASE RELATED
Thank you for the love! Here are ways to share your photos and videos with us:On Facebook: @OneTigris
On Instagram: @OneTigris#onetigrisOn Twitter: @OneTigris
Or you can send them to our Marketing Team staff at support@onetigris.com and we will be in touch shortly.
Thank you for the love! Submittals can be emailed to support@onetigris.com and we will be in touch shortly.
