Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after you receive the order confirmation email. You will receive another notification when your order has shipped. 

Your order may be shipped from our local warehouse or international warehouse, depending on the inventory. If you have a special shipping request, please email support@onetigris.com. Also, your order may be divided into several packages for shipment. To ensure that you can receive your order promptly and safely, we will choose the most appropriate shipping method for you.

Estimated Delivery Time for Different Regions:

※ We do not offer shipping to P.O. Boxes.

※ APO/FPO/DPO addresses are currently not supported for shipments.

Most items will arrive within the estimated delivery time. If you don't receive your item(s) on schedule, please rest assured as delays do occasionally occur due to Peak Season/ Global Events/ Port Congestion and Traffic/ Trucking Issues/ Weather Conditions and etc...

We politely suggest that you wait up to 5 business days before contacting us. If you still have not received your items by then, let us know!

We want you to be delighted each time you choose OneTigris Dog. If you are not 100% satisfied, please consult the warranty for further information. Feel free to contact us by email if you have any questions regarding shipments at support@onetigris.com.

Import Duties & Taxes:

You may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country and that customs reviews may be performed at random and/ or without any warning, thus, we cannot guarantee advance notice of such payable costs. We recommend that you contact your local customs office for accurate and up-to-date information.

In respect of all goods dispatched to you to an address outside of where you reside (also applicable for customers holding dual citizenship), you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered.

The new VAT rules have come into force since 1 July 2021 in the EU. Please click here for more details.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status here. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 3 working days of receiving your shipping confirmation email, please contact us at support@onetigris.com with your name and order number, and we will look into it for you.